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tokynstudio
reservations, guest requests, service

voice agent for hotels & hospitality

Your voice agent takes reservations, answers questions on availability, menus and events, and makes sure no guest is left on hold.

Hotels & Hospitality
01 / problem
what goes wrong

you probably recognise this.

reservations slip away

During dinner service the phone rings — but no one has time to pick up. Every missed reservation is lost revenue.

recurring standard questions

"Do you have a table tomorrow?" "How late is breakfast served?" "Is there parking?" — dozens of times a day.

seasonal peaks

During high season or around holidays, call volume explodes — and headcount doesn't keep up.

02 / solution
what the agent takes over

concrete. ready to deploy.

  • Automate reservations

    The agent takes reservations, checks availability and confirms the table or room — in real time, around the clock.

  • Answer standard questions

    Opening hours, menu, allergens, parking, check-in times — the agent has it all on hand.

  • Events & group inquiries

    Birthday celebrations, corporate events, larger groups — captured in a structured way and forwarded to your team.

  • Capture guest preferences

    Special requests (allergies, high chair, birthday cake) are recorded in the transcript and shared with your team.

03 / impact
what you get out of it
  • 24/7 availability

    Your agent is reachable around the clock — at night, on weekends, on holidays.

  • More reservations, fewer no-shows

    Automatic booking confirmations and reminders reduce no-shows and fill your tables.

  • Relief for the service team

    Your team focuses on guests on site — the phone is handled by the agent.

  • GDPR-compliant

    All data is processed and stored on EU servers. Fully GDPR-compliant.

  • No IT effort

    We handle setup, integration and maintenance. Your team doesn't have to install or configure anything.

  • Natural voices

    Our agents speak naturally and fluently — most callers don't notice a difference.

04 / scenarios
how a call actually goes
  • friday-evening reservation
    caller

    During a packed evening service, 10 guests call for weekend reservations.

    agent

    The agent takes all calls, checks availability and confirms the tables.

  • allergy inquiry
    caller

    A guest asks whether the restaurant has gluten-free options.

    agent

    The agent shares the stored menu information and notes the allergy on the reservation.

  • hotel early check-in
    caller

    A guest wants to know whether early check-in is possible.

    agent

    The agent checks the information and forwards special requests to the reception team.

05 / faq
frequently asked

next step

voice agent for hotels & hospitality.

30 minutes, no pitch deck. We look at your concrete use case, demonstrate live what's possible — and tell you honestly whether and how it's worth doing.