Voice Agent Design
Personality, voice and conversation logic - tuned to your brand, audience and tone.
- Custom voice cloning
- Conversation flow design
- Tone & emotions
- Multilingual (29+ languages)
voice ai agents
ai voice agents
that actually understand.
We build fully automated phone and chat agents for SMBs - GDPR-compliant, fast to launch, in a voice that doesn't feel like a machine.
Built for SMBs & Mittelstand across DACH · GDPR-compliant
01 / demotry it live
talk to one of our demo agents.
Three personas from three industries - no download, no login. Pick a persona, allow the microphone, and talk as you would to a real colleague.
Portraits AI-generated
Steffen
Real estate agent
Answers questions about properties, schedules viewings, qualifies prospective buyers.
asks about, for example
- Apartments in Munich
- Schedule a viewing
- Financing
Talk to Steffenmax. 1:59 · microphone required
You are talking to an AI voice, not a person. Speech processing runs via ElevenLabs and only starts once you click · max. 1:59 per call · microphone access required · details in our privacy policy.
02 / partnershipofficial implementation partner
We build voice agents on ElevenLabs
Not because of the voice - several vendors now deliver natural-sounding speech. Because speech recognition, turn detection, model access and output all sit on one platform. That shortens the chain where a conversation loses time.
tokyn studio is an official implementation partner for ElevenLabs.a direct line
When something in a client project gets stuck that public support will not resolve, there is a way around it.
roadmap lead time
We know earlier what is coming. On projects with a fixed go-live date that is often worth more than faster support: you avoid building on features that get renamed four weeks later.
an eu region where it is needed
For clients with EU requirements we work in an Enterprise account with data residency. Said plainly: storage sits in the region, processing can leave it without Zero Retention Mode. That is a configuration step, not a default.
what the partnership does not mean
Why we build voice agents on ElevenLabsNo different feature set. The platform is the same one anyone can buy. And it is not the reason we recommend it - we were building on ElevenLabs before the partnership existed.
03 / capabilitieswhat we actually do
end-to-end. not just an api.
From voice design through system integration to ongoing operations - six building blocks that together form a production-ready voice agent. Bookable individually or as a complete package.
Fast Implementation
Concept to go-live significantly faster than classic IT projects. We handle the complete technical build.
- Prototype in 48h
- Iterative testing
- Go-live support
- Rollout strategy
System Integration
Seamless hookup into your existing infrastructure - CRM, calendar, telephony, ticketing.
- Salesforce · HubSpot · Pipedrive
- Twilio · Vonage · SIP
- Calendly · Cal.com
- Zapier · Make · n8n
Telephony · In/Outbound
Fully automated call handling and outbound campaigns - flexible with your existing telephony or a dedicated number.
- 24/7 availability
- Automatic routing
- Outbound campaigns
- Queue management
Analytics & Optimisation
Real-time dashboards, conversation analytics and continuous AI-driven improvement.
- Call transcripts
- Sentiment analysis
- Conversion tracking
- Monthly reports
Managed Service & Support
Dedicated contact, direct channel and proactive optimisation - no ticket ping-pong.
- Personal account manager
- Slack/Teams channel
- Monthly reviews
- SLA-backed
04 / use casesfor every use case
voice agents for every use case.
From 24/7 customer service to smart outbound campaigns - see how AI voice agents take over concrete business processes.
customer support
Customer service that never sleeps
24/7 customer service - powered by voice agents that understand issues instantly, respond empathetically, and resolve problems before your customers fall asleep on hold.
scheduling
Scheduling on autopilot
Your voice agent coordinates calendars, suggests open slots, and confirms bookings in real-time - without your team lifting a finger.
e-commerce
Scales when Black Friday breaks everything
Order status, returns, product advice - your voice agent handles customer requests 24/7 and scales effortlessly, no matter how high the call volume gets.
outbound calls
Proactive instead of reactive
Your voice agent follows up on leads, confirms appointments, collects feedback, or informs customers about offers. Automated, personal, scalable.
voicemail 2.0
Forget recorded messages
Our intelligent voicemail conducts real conversations, captures the issue, asks follow-up questions, and delivers a structured summary - instead of a noisy voice message.
ready to get concrete?
book a discovery call05 / processhow it works
→ 01
discovery call
We analyse your use case and show you what's possible with a voice agent - free, no pitch deck.
→ 02
design & build
We craft your agent: voice, personality, conversation flows, integrations.
→ 03
go-live & support
The agent goes live. We monitor, optimise and stay on hand for every question.
06 / industrieswhich industries?
voice agents for every industry - individually configured.
From first contact through hand-off to a teammate - we model the use case to your language, your systems and your service level. Tap an industry for details.
07 / integrationsseamlessly connected
one agent. your stack.
Voice agents live and die by their integrations - CRM, calendar, telephony, ticketing. We connect your agent with the tools you already use. Custom APIs and webhooks for everything in between.
- TelephonyTwilio · Vonage · SIP · Sipgate
- CRMSalesforce · HubSpot · Pipedrive
- SupportZendesk · Freshdesk · Intercom
- SchedulingCalendly · Cal.com · Microsoft Bookings
- Automationn8n · Make · Zapier
- CommunicationSlack · Microsoft Teams · WhatsApp
- KnowledgeSharePoint · Confluence · Notion
- LLMOpenAI · Anthropic · ElevenLabs
+ many more integrations via custom APIs and webhooks.
08 / complianceenterprise-grade security
ai you can actually trust.
The highest standards for European and DACH-region companies - processing inside the EU, documented obligations, clear labelling of AI-generated answers.
GDPR
Data processing agreements under Art. 28 with every vendor involved, documented retention periods and data subject rights. Communication between your systems and the voice models is encrypted throughout; optionally in zero-retention mode, where no audio is stored.
Fully compliantEU Data Residency
Data is processed and stored in European data centres - including the voices in our live demo, which run on an EU residency account. Said plainly: storage sits in the region, processing only stays inside the EU once zero-retention mode is enabled.
EU data centresSOC 2 Type II
The platforms we build on are SOC 2 Type II certified. That audit checks not only whether controls exist, but whether they actually held over a period of time - documented and traceable.
Platform certifiedISO 27001
Alongside SOC 2, operations are certified to ISO 27001, the international standard for information security management systems. Evidence is available on request for tenders and vendor assessments.
Platform certifiedEU AI Act
Risk-based classification of your use case, documented obligations and clear labelling of AI-generated answers. A voice agent falls under the Art. 50 transparency duty: whoever calls is told in the first sentence that they are talking to an AI.
Compliant09 / faqfrequently asked
keep readingmatching pieces
more in the journal.
let's ship
let's talk about your voice agent.
30 minutes, no pitch deck. We look at your concrete use case and tell you honestly whether - and how - it's worth doing.