voice agent for e-commerce & retail
Your voice agent handles returns, gives order-status updates, answers product questions and unburdens your customer service — even during order peaks.
you probably recognise this.
overloaded customer service
During sales, Black Friday or shipping delays, call volume explodes — your team can't keep up.
recurring standard questions
"Where's my parcel?" "How do returns work?" "Do you still have this in size M?" — the same questions over and over.
fluctuating workload
Staffing for peaks is expensive. During quiet periods, it's overkill.
concrete. ready to deploy.
Order status & tracking
The agent gives current delivery status, tracking info and expected delivery dates — in real time.
Automate returns
The agent walks customers through the return process, generates return labels and captures the reason.
Product advice & FAQ
Questions about sizes, availability, payment methods or shipping costs are answered instantly — no wait.
Escalation & documentation
Complex matters are handed off to your second-level support in a structured way — with all relevant details.
24/7 availability
Your agent is reachable around the clock — at night, on weekends, on holidays.
Scales through peaks
Whether 50 or 500 simultaneous calls — the agent scales automatically without extra cost.
Higher customer satisfaction
Instant answers instead of hold queues — fewer complaints, higher repeat-purchase rate.
GDPR-compliant
All data is processed and stored on EU servers. Fully GDPR-compliant.
No IT effort
We handle setup, integration and maintenance. Your team doesn't have to install or configure anything.
Natural voices
Our agents speak naturally and fluently — most callers don't notice a difference.
- missing parcelcaller
A customer calls upset because their parcel is overdue.
agentThe agent checks the tracking status and informs the customer about the current location of the delivery.
- initiate a returncaller
A customer wants to return a product.
agentThe agent asks for the order code and reason, generates a return label and emails the confirmation.
- product availabilitycaller
A caller asks whether a specific product is still available in another colour.
agentThe agent checks current inventory and informs the customer.
voice agent for e-commerce & retail.
30 minutes, no pitch deck. We look at your concrete use case, demonstrate live what's possible — and tell you honestly whether and how it's worth doing.